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Customer Testimonials | Micro Business Systems

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Customer Testimonials

Here are some comments from our valued customers. We are proud of the work we do and the business results we help them achieve.

Emilio 1 | Customer Testimonials"MBS's attention to detail in software installation, training, and support has created synergies in each and every project...

...One of the most impressive compliments I can give to MBS has been the consistency on the support side of the business... "

Emilio G. Vargas
Krazan Associates

JasonS small | Customer TestimonialsJust a quick update that with your help the other day we’ve already taken Intelligence to an extreme level and its capabilities are AWESOME. We’re linking containers to MySQL Stored Procedures and using Pass-through Variables for prompting at report run-time without issue. This package crushes FRx!

Jason Shoulet, Administrative Director
Donaghy Sales

MikeK small | Customer TestimonialsKaren at Micro Business Systems has saved us a major amount of time and money. She performed our accounting system upgrade remotely around our schedules so that we had minimal downtime. And she makes suggestions that really help us. For instance, she just showed me how to import some data which took ten minutes, versus manual entry which would have taken several hours. If you want help with your system, but you don't know who to trust, I suggest you call Karen.

Mike Kinsey
Wendy's of the Pacific

Lori 1 | Customer TestimonialsI want to be completely honest – when Micro Business Systems suggested that we switch to the Paperless Office System, I was nervous. I'm a hands-on person, and I like to be able to riffle through our files as I research questions. It's second nature for me to grab a stack of paper and pull out the exact sheet that I need, almost without looking. The idea of simply not having paper files concerned me. I was afraid that we wouldn't be able to find important information easily anymore. Frankly, I was expecting the worst.

Boy, was I ever wrong.

Not only have I found that locating important information is easier since we've gone paperless, I've also been amazed by how much money and time we're saving. Searching for documents is a snap – I can just enter a date or other information and it brings up what I'm looking for even faster than I could by hand. Furthermore, I never thought about the amount of time it actually takes to file a document, until I didn't need to anymore. In fact, I've discovered just how big my office is, now that I don't have to store all those documents in cabinets – what used to be the biggest feature of my office is now all on a little disk.

It's true that I need to find a new form of exercise, since I don't have to file anymore, but I don't mind at all. I can use that time to calculate all the money we're saving now that we don't have constant paper, data binders, and storage space costs to manage. It cuts down on travel costs, too: our retired controller used to fly in from Oregon to close out the books at the end of each month, but now he can do so without leaving home.

Karen O'Lane has been with me every step of the way during our transition to paperless – she's my little life saver, always getting me answers to my questions right away. I don't know who I would call if I couldn't rely on her patient expertise. Karen is a big part of why this nervous bookkeeper is now a very loud cheerleader for the Paperless Office System.

Lori Dial, Bookkeeper
CIWP

Bill 1 | Customer TestimonialsFlorestone Products has been working with Micro Business Systems since 1992, and that's because I know that I will not find a more professional, helpful, and honest provider at any price. Everyone at the company is extremely personable, and I feel like we've become friends as well as clients. I can trust them to provide me with accurate estimates, skilled service, and thorough technical support (even when the problem is due to my own tinkering).

We required any ERP to be able to integrate with an existing hand-held scanner system. Micro Business Systems was able to handle all the integration, from programming the units to uploading the data, and right through processing in the accounting software. The entire system is customizable, which is important to me because, as I already said, I take a very “hands-on” approach and like to tweak things. In fact, they've been very tolerant of my explorations, and have even saved me more than once when things went awry. I have the freedom to try things, and when I push the envelope they patch things up and tell me not to do it again.

Some of those problems have come up at odd hours, and I have always received a return call when I'm in dire straits – even when it's after hours. I can't say enough about the level of service we receive.

Micro Business Systems also provides critical networking support for our company. They provided the VPN tunnel and T1 line to make it possible to share data between our California and Texas locations, and they also support the third-party software which we use for virtual desktops. The fact that they have expertise in both networking and software is very important for solving problems quickly. In my experience, when you work with one software specialist and another company for network management, they just point fingers at each other instead of fixing the problem. With Micro Business Systems, we get less blame time and less time wasted before the problem is fixed.

You can tell that you're getting an honest deal, and if they can't solve the problem themselves they're honest about that, too. Micro Business Systems is the only company that I would trust with my business's critical functions.

Bill White, Controller
Florestone Products

Emet 1 | Customer TestimonialsPerez Distributing has been using Micro Business Systems for over ten years now, and I'm very grateful we found them when we did. The previous company that had provided support for our order-picking and sales management systems went out of business, and it was important to find a company that was qualified to provide solutions to our integration problems.

Micro Business Systems handles our order-picking system, which makes it possible to quickly pull the right items based on the orders submitted by our sales team. They also manage the integration of the hand-held units used by our sales force, so the entire system works together.

You can't beat their service – Karen O'Lane is available practically twenty-four hours a day, seven days a week. I find it very reassuring to know that if we have any questions or problems that there is someone we can reach quickly to help us get the answers we need. I have zero complaints, I am 100% happy with the service that we've gotten from them.

Emet Perez, President
Perez Distributing